Home :: Customer Service :: Frequently Asked Questions

Frequently Asked Questions

  1. How can I contact you?
  2. Which methods of payment do you accept?
  3. How can I be sure of the quality of the product I order?
  4. How do I exchange or return an item?
  5. How do I cancel my order?
  6. How long will it take to receive my order?

Answers...

  1. How can I contact you?

    Click on the Contact Us link in the Customer Service menu.

    Back to Top

  2. Which methods of payment do you accept?

    Visa, Mastercard, Discover, American Express

    Back to Top

  3. How can I be sure of the quality of the product I order?

    Every item we sell is guaranteed.

    Further information about our guarantee is available on the warranty page.

    Back to Top

  4. How do I exchange or return an item?

    Cox Wood’s goal is for you to be completely satisfied with your outdoor furniture purchase. Listed below are our guidelines to ensure your satisfaction.

    • PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If there is visible damage, note on the receipt when signing for the product.
    • If you have missing, damaged or defective parts, please call or email at 800-476-6716 or pmfg@coxwood.com within 30 days and we will send you replacement parts at no cost to you. Our hours are Mon-Fri 8:00 AM to 5:00 PM ET.
    • If you are not satisfied with your purchase, you can return or exchange the product within 10 days of receipt as long as the product is unused and inside its original packaging.
    • First, please contact customer service at 1-800-476-6716 or email at pmfg@coxwood.com for instructions on your return and for an authorization number.
    • Once the product is received, we will credit you for the total purchase price, less 10% restocking fee. Return shipping costs will be at the customer's expense. Even though our products are offered with free shipping, our actual outbound shipping costs will also be deducted from your return refund. Returns will be inspected prior to issuing credit.

    Back to Top

  5. How do I cancel my order?

    If you have placed an order and would like to cancel it, please email us at sales@islandfurniturebycox.com within SIX hours of placing your order to cancel it free of any charges.

    After the six hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time. If the item has shipped there will be a 10% restocking fee.

    Please allow us 10-14 days once we have received your return to process and credit your credit card.

    Back to Top

  6. How long will it take to receive my order?

    The product usually ships next day unless we are temporarily out of stock.

    Back to Top